At Sliemapay INC, we strive to provide our customers with the highest quality of service. However, we understand that sometimes things may not go as expected. If you have a complaint about our services, please follow the procedure outlined below:
If you have a complaint, please contact us as soon as possible at info@sliemapay.com or by phone at +1 (888) 123-4567. Our customer service team is available 24/7 to assist you with your concerns.
When contacting us, please provide us with as much detail as possible about your complaint. This may include your name, contact information, transaction details, and the nature of your complaint.
We will investigate your complaint promptly and impartially. We may contact you to request additional information if necessary.
We will aim to resolve your complaint as soon as possible. If we are unable to resolve your complaint within five business days, we will provide you with an update on the progress of our investigation.
If you are not satisfied with the resolution of your complaint, you may escalate your complaint by writing to us at the following address:
Sliemapay INC
200 S Biscayne Blvd #419
Miami, FL 33131
USA
If your complaint is not resolved to your satisfaction, you may also contact the relevant regulatory authority in your jurisdiction. For customers in the United States, the Consumer Financial Protection Bureau can be contacted at 1-855-411-2372 or through their website at www.consumerfinance.gov.
We are committed to resolving complaints in a fair and timely manner. We appreciate your feedback and will use it to improve our services in the future.