Fraud Analyst

• United States
• Part Time

We are looking to hire a Fraud Analyst. Fraud analysts examine data and fraudulent activity to brainstorm new techniques to help prevent future fraudulent activity from happening.

Duties:

    Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction;
    Analyze data from multiple sources to identify discrepancies and what, if any, remedies can eliminate suspicion and maintain compliance;
    Work with peers and Managed Services leadership to communicate fraud trends and share best practices, ideas and information;
    Assist in maintaining basic ecommerce duties including chargeback handling and review;
    Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate;
    Monitor our automated fraud screening application;
    Communicate effectively with the team by;
    Investigate anomalies in underwriting that could potentially include fraud;
    Write reports and document evidence, findings, and recommendations;
    Perform manual fraud review in order to detect fraudulent transactions;
    Independently resolve problems that require in depth investigation and/or research;
    Conduct follow-up research on fraudulent transactions;
    Conduct extensive research to validate purchases;
    Educate staff and contractors on fraud and associated behaviors.

Qualifications:

• Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus;
  Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook;
  Strong desire to build a career in the fraud industry;
  Must be able to work four, 10 hour afternoon/evening shifts, beginning between 12PM – 2PM, including weekends, and holidays;
  Excellent organizational, analytical, and critical thinking skills;
  Ability to meet deadlines and prioritize deliverables;